Processing time is the time needed to prepare an order for shipping. Please allow 2 to 3 business days for your order to be processed.
Shipping time: You should receive your order within 3 to 7 business days after your order has shipped. Delivery time will depend on the mailing provider. Once your package leaves our facility, it becomes the property of the shipper. Doctor Andy Jay, LLC is not liable or responsible for any delays, reroutes, or failed deliveries of your package. However, we always aim to provide exceptional customer service. If there are any issues, feel free to reach out to us at contact@doctorandyjay.com.
*Summer Shipping Policy*
Please be aware that in the summer, we only ship orders Monday through Wednesday to avoid the risk of your products melting in transit. Sitting in a hot warehouse over a weekend is not ideal for your precious goods. Thanks so much for understanding.
How do I qualify for free shipping?
We offer free shipping for orders over $75. You should see this automatically reflected in your cart. As always, if you have any issues, please contact us at contact@doctorandyjay.com.
What should I do if my package says delivered, but I have not received it?
If your package says delivered and you’re unable to locate it, please contact the shipping provider first. Also, check with your neighbors to ensure it didn’t accidentally get delivered to the wrong address. If you are still unable to locate your package, please reach out to us by emailing contact@doctorandyjay.com.
